Frequently Asked Questions for Purchase

Call us on 08 9302 4757 Monday-Friday 8am-4pm WAST or email us at customerservice@4healthcare.com.au.

Add all required items to your cart, click the ‘Create Quote’ button beneath items list. Proceed to fill in details. Once complete & submitted, you will be able to download from the webpage & a copy will be emailed to your nominated email.

If you wish to proceed, please email quote to customerservice@4healthcare.com.au to process.

Add all required items to your cart, click the ‘Create NDIS Quote’ button beneath items list. Proceed to fill in details. Once complete & submitted, you will be able to download from the webpage & a copy will be emailed to your nominated email.

If you wish to proceed, please email quote to customerservice@4healthcare.com.au requesting to create a service booking or have a proforma invoice created.

Add all desired items to your cart & when ready to finalise, proceed to checkout. Fill in details including delivery address and then proceed to payment.

We accept payments via VISA & MasterCard at checkout.

Yes you will receive a tax invoice for your purchase, via email or with the goods.

We will require payment to be made before releasing any goods.

Please create a quote or proforma invoice, by adding the required items into the shopping cart & completing all contact details. Once you have received the quote/invoice & wish to proceed, please email it to customerservice@4healthcare.com.au requesting to place your order. We will then provide the necessary steps to complete your order.

Alternatively if you have the funds & can pay at checkout, please process your order as normal and a tax invoice will be supplied for you to use to claim.

We will require payment to be made by the plan manager before releasing any goods.

Please create a quote or proforma invoice, by adding the required items into the shopping cart & completing all contact details. Once you have received the quote/invoice & wish to proceed, please email it to customerservice@4healthcare.com.au requesting to place your order. We will then provide the necessary steps to submit to your plan manager to complete your order.

We will require a service booking to be made via the NDIS portal before releasing any goods. This sometimes requires a quote & AT assessment to be carried out by your healthcare professional, to be approved by NDIS.

Please create a quote or proforma invoice, by adding the required items into the shopping cart & completing all contact details. Once you have received the quote/invoice & wish to proceed, please email it to customerservice@4healthcare.com.au requesting to place your order. We will then provide the necessary steps to allow us to create a booking or await the booking after it is approved.

-Free delivery Perth Metro..
We offer free Perth metro delivery Monday-Fridays with our own drivers.

-Click & Collect from Landsdale WA..
We can offer no-charge pickup from our warehouse in Landsdale WA 6065.

-Courier shipping within rural WA..
We can offer courier shipping to almost all postcodes in WA – refer to shipping costs at checkout.

Delivery costs are calculated by the size and weight of the products and your location. These costs are calculated in the shopping cart & will be added to the total before checking out.

Orders within Perth metro are delivered in approx. 2-3 business days. Orders within rural WA are delivered in approx. 7-10 business days. Orders for collection are ready within 1-2 business days.

Perth Metro – you will be contacted to arrange the best day/time slot that suits you & our drivers. If requested, you can be phoned prior to drivers arriving.

Click & Collect – you will be notified by staff when goods have been picked & ready.

Rural WA – you will be supplied with a consignment/tracking number once goods have left the warehouse.

Contact us as soon as the fault is known & include your proof of purchase. This will prompt an internal investigation, and you will be contacted to assist in a warranty claim if the item is still under the manufacturers warranty guidelines & time frame.

Contact us as soon as the products delivered & known to be no longer required. We will then discuss your options & costs for return if possible. Please note some non-stocked or special order-in items are not returnable.